CHARMING TOURS is a professional charter bus and travel company established in 2021, headquartered in New York City. Since its inception, we have been committed to providing safe, comfortable, and punctual transportation services for a diverse clientele—including tourism, corporate shuttles, school trips, weddings, sports events, and large-scale conferences.
With a highly professional operations team, strict fleet management, and a “customer-first” service philosophy, CHARMING TOURS has quickly gained trust and high praise from clients, steadily establishing itself as a premium service brand in New York and surrounding areas.
Our experienced team of professionally licensed drivers is carefully selected and undergoes regular safety training to ensure a worry-free travel experience. Every vehicle in our fleet is maintained and inspected according to U.S. Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations, and is equipped with essential safety features such as GPS tracking, onboard cameras, and emergency systems.
We operate our own dedicated parking and maintenance facility, reducing external maintenance costs while ensuring our fleet remains in peak condition to deliver consistent, safe, and reliable service.
To optimize operational efficiency and service quality, CHARMING TOURS has implemented a comprehensive backend management system that includes vehicle scheduling, driver assignments, order management, and CRM capabilities. This digital-first approach enhances responsiveness and improves customer satisfaction.
Additionally, we actively collaborate with local tourism bureaus, schools, and businesses, while participating in community events and industry exhibitions to expand our business presence and elevate brand visibility.
We understand that in the competitive markets of New York and the East Coast, continual improvement in service quality and customer experience is vital to success. That’s why CHARMING TOURS remains committed to the business philosophy of “Customer first, professionalism above all, safety as our priority,” striving to become the preferred charter service provider in our clients' hearts.
CHARMING TOURS 成立于 2021 年，是一家总部位于纽约市的专业旅游与包车公司。自创立以来，我们致力于为各类客户提供安全、舒适、准时的巴士运输服务，涵盖旅游观光、企业接驳、学校出行、婚礼庆典、体育赛事及大型会议等多样化需求。
凭借专业的运营团队、严格的车队管理以及“客户至上”的服务理念，CHARMING TOURS 在短时间内赢得了广大客户的信任与高度评价，逐步在纽约及周边地区建立起优质的服务品牌。
我们拥有一支经验丰富、持有专业驾照的司机团队，所有司机皆通过严格筛选并定期接受安全培训，确保为乘客提供无忧的出行体验。每辆巴士皆依照美国交通部（DOT）与联邦机动车安全管理局（FMCSA）标准进行维护与年检，并配备 GPS 定位、车载摄像头及应急系统等必要安全设施。
此外，我们自建巴士停车场与维修中心，有效降低外部维护成本，确保车辆始终保持良好状态，提供稳定、安全的服务保障。
为了提升运营效率与服务质量，公司导入一套完整的后台管理系统，涵盖车辆调度、司机排班、订单管理及 CRM 客户关系管理，实现信息化、数字化管理。我们也积极与地方旅游局、学校及企业建立合作，参与社区活动与行业展会，拓展业务版图，增强品牌曝光度。
CHARMING TOURS 深知，在竞争激烈的纽约与东岸市场中，唯有不断优化服务质量与客户体验，方能立足长远。因此，我们始终秉持“以客为本、专业至上、安全第一”的经营理念，持续优化车队结构、服务流程与客户支持系统，致力成为客户心中首选的巴士服务供应商。